Contact the Customer Service

How to make an order

It's really simple to make an order on our online store!

You can browse our catalogue and click on a product image to view the product page.

The product page:
In the product page you can find different zoomed images of the product, the product's info, the product's description and the product's price. Where requested, you should indicate the product size in order to add the product into the basket - the product page shoes only the available sizes.

The basket:
In the basket page you can find the purchased products, the quantity of each product and the total amount.
By Clicking on the "Proceed to Checkout" button you will proceed with the purchasing process.

To complete your order you should fill the Checkout form following the given steps.
All your order data are summarized at the end of the Checkout process. Once you confirmed the data you will receive a confirmation e-mail with the order code and you can't edit your order no more.

Shipping and taxes

Orders placed on Manuel Ritz are shipped in the European Community Countries via international courier: BRT for Italy, FEDEX for other Countries.
The orders are shipped immediately after the payment verification and after that we have checked the product availability - max 3 working days after the order date. In case of mistake, we will refund you the money directly on your credit card or on your PayPal account.
Delivery times vary depending on the destination country.

Duties and Taxes:
We ship using DDP (Delivery Duty Paid) method for the CE countries.
For countries outside the CE area, the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order on the Manuel Ritz Online Store.

NOTE: We do not ship to PO boxes.

Payment methods

We accept credit card transfer and PayPal payments.

Credit Cards
We accept the most major credit and debit cards including Visa and MasterCard.
Transactions are secured and hosted by Wirecard servers (http://www.wirecard.com): we do not intercept or keep details from the customer's credit cards.

PayPal
You can pay through PayPal using your PayPal account or your credit card.
Transactions are secured and hosted by PayPal servers (http://www.paypal.com): we do not intercept or keep details from customers.

Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you.
Your personal data transferred is processed in line with Klarna’s own privacy notice.

Returns

You can buy without any doubt at Manuel Ritz.
If you don't like the product you received you can send it back to us.

Returns
You can request a return if these conditions are true:

- The return must be done within 14 days from order date;
- The item must be intact and not used;
- The original tag must not have been removed;
- The return shipping must be made using the original box and packaging in which the product was sent and received in. If the original packaging is missing or damaged, any carton in good condition may be used. In any case, the box containing the product must be covered with another package.

If these requests are fulfilled we will refund the product price.
To proceed to your return you must create a return request from your account page: we will then contact you as soon as possible giving you all the instructions on what to do.
The shipping costs of your return or size exchange are at your charge (shipping costs are refunded only if you have received wrong or faulty items; custom duties are always at your charge). If you are returning products from a country outside the CE area eventual Custom Duties will also be at your charge (custom duties are always at your charge).

IMPORTANT: Products purchased online can only be returned following the above mentioned procedure. We will not accept products returned to an offline store or requests that don't respect the above mentioned procedure.

If you are not registered and want to request a return click HERE in order to ask for return.

Prices information

All indicated prices are taxes included where necessary..

Safety

You can shop in total safety in our online store. In the purchasing process each page is aimed to manage the transaction of your credit card that is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information - credit card numbers, expiry date, etc. - is preventively encrypted through a particularly solid and powerful algorithm and only then forwarded to the Net.
This method is based on the SSB system. SSB is a company leader in the implementation and administration of Information systems for Banks, the development of security systems for Net transactions and Credit Card processing.
When the details of your credit card are issued, all financial information is sent directly to the protected SSB site. Neither Manuel Ritz nor anyone else will EVER have access to your credit card, therefore giving you warranty of maximum security.

WE DO NOT KEEP CREDIT CARD DETAILS OF OUR CUSTOMERS.

The amount of your purchase will only be charged when the package has actually been delivered.
The purchase can only be done by the Credit Card holder and the and the address must correspond with the and the address on the order invoicing data. Nevertheless Manuel Ritz will accept orders with invoicing data different than the card holder data, but only after having carried out the required controls with the purchaser and the end customer, keeping the unquestionable right to ask further informations to the purchaser or to refuse the purchase order.

Cookies
Cookies are pieces of data that are registered from the web browser to the hard disk of the computer. Manuel Ritz uses cookies for statistic purposes and with your approval, to recognize you when you visit our web site, repropose you your basket with the items you have added but not yet purchased and much more. Our cookies do not have personal information or anything that can allow hackers to enter in possession of information about you. However, you can always buy from Manuel Ritz, even if you decide to set your browser to refuse the use of cookies. The only disadvantage could be that of being limited in some operations.

Privacy
Read our Privacy Policy.

Why register to our website
Being a member of the Manuel Ritz is absolutely free of charge.
In the Registration Form you will be asked just some personal data needed to register you as a customer.

As a member you will can:

- make orders faster
- check your order status in real time
- view your order history
- manage your invoicing and shipping addresses