Returns and Refunds
In Manuel Ritz online store you can buy without any doubt. If you do not like the product you received, you can send it back to us. You can request a return if these conditions are true (D.L. 206/2005 - Italian Law): - The return must be made within 14 days from the date of the order; - The item must be undamaged and unused; - The original tag must not have been removed. If these requirements are met, we will refund the price of the product. To proceed with a return, you must create a return request.
As a registered user, by logging into your account and clicking on "My Orders" then on the "Make Return" button located next to your order number. As a guest, without registering, by filling out the online form available in the section located in the footer.
Return shipping costs are your responsibility. If products are returned from a country outside the EC area, any customs fees are also your responsibility.