Terms of website

Please read carefully the following provisions before you access the Website www.manuelritz.com (the "Website") or pages of it. Access and navigation on the Website imply your acceptance of the provisions indicated therein. If you do not intend to accept the contents of these provisions, we encourage to immediately leave the Website. These website terms and conditions of use ("Terms of Use") regulate your use of the Website. The Website is the property of Manifattura Paoloni S.p.A. , with registered office in Via E.Fermi, 17. 62010 Appignano (MC) and is managed by the latter and by the company Drop S.r.l., as company responsible for the management and the functioning of the Website and Data Processor.

1) Purposes and functionalities of the website

The information on products and services are intended for merely descriptive or promotional purposes. Although Manifattura Paoloni S.p.A. make any reasonable efforts to ensure that the information available on the Website is accurate and constantly updated, Manifattura Paoloni S.p.A. does not make any representation nor give any warranty as to the correctness, completeness, accuracy or currency of any information on the Website, including for example product descriptions, indications on prices and/or availability thereof on the Website. We have made every effort to display as accurately as possible the appearance, and particularly the colors, of our products included on the Website. However, the actual color you see will depend on your computer settings and we cannot guarantee that your computer will accurately display our colors. The fact that certain products or services are included on the Website does not imply any guarantee to use the service or to be able to buy the products through the Website at a particular time and/or reference to the availability of the same. From time to time, we may modify or remove, either temporarily or permanently, some of the products and/or services, and related features and specifications, that are displayed on or made available through the Website, or make changes to the applicable prices for any such product or services, or to the circumstances in which we can modify and/or withdraw the products that we may be selling through the Website, without any notice to you. To the maximum extent permitted by applicable law, Manifattura Paoloni S.p.A. shall in no event be liable for any damage or loss arising out of use of the Website and/or Manifattura Paoloni S.p.A. 's content or any information contained on or the products sold through the Website. Manifattura Paoloni S.p.A. shall not be liable for any indirect damage, whatever the cause, origin, nature and consequences thereof may be, including, without limitations, any cost borne due to loss of intangible goods caused by the use of the Website or by impossibility to use the Website or reliance on the information directly or indirectly made available through the Website. In any case, nothing in these Terms of Use excludes or limits Manifattura Paoloni S.p.A. ’s liability to you for wilful misconduct or gross negligence or for any other liability which may not be excluded or limited under any mandatory provision of applicable law. By using this Website, you agree that, in case of any dissatisfaction relating to this Website, any part thereof and or any product or service which may be made available through this Website, or any clause of these Terms of Use, the sole and exclusive remedy available to you shall be ceasing your use of the Website. Manifattura Paoloni S.p.A. disclaims any and all liability for the acts, omissions and conducts of any third parties in connection with or related to your use of the Website, including without limitation any liability for any third party content, information, statement, available on or through the Website, under criminal or civil laws relating to defamation, intellectual property infringement, privacy, obscenity, or other areas of law. You finally agree to indemnify and hold harmless Manifattura Paoloni S.p.A. against any legal action, claim, complaint from any third parties, and related damages and costs, including any legal expenses (including reasonable attorney fees), caused by or connected to any irregular and/or unlawful use by you of the Website and/or Manifattura Paoloni S.p.A. ’s Content.

2) Products and services; warranty disclaimer and limitation of liability

Le informazioni su prodotti e i servizi sono a meri fini descrittivi o promozionali.
Anche se Manifattura Paoloni S.p.A. si impegna in termini ragionevoli ad assicurare che le informazioni reperibili sul Sito siano accurate e costantemente aggiornate, Manifattura Paoloni S.p.A. non riconosce alcuna garanzia di correttezza, completezza, accuratezza o attualità delle informazioni presenti sul Sito, compresi ad esempio le descrizioni dei prodotti, dei servizi, i prezzi e/o le indicazioni di disponibilità che sono presenti sul Sito. Abbiamo impiegato il nostro migliore impegno per far sì che l'aspetto, e in particolare i colori, dei nostri prodotti presenti sul Sito sia visualizzato nel modo più realistico possibile. Tuttavia, l'aspetto e i colori che effettivamente visualizzerete dipendono dalle impostazioni del vostro computer e Manifattura Paoloni S.p.A. non può garantire che il vostro computer visualizzerà correttamente i nostri colori. La circostanza che certi prodotti o servizi siano compresi sul Sito non comporta alcuna garanzia circa la possibilità di poter utilizzare tali servizi o di poter acquistare tali prodotti tramite il Sito in un determinato momento e/o riguardo alla disponibilità degli stessi in tale circostanza. Di volta in volta, possiamo modificare o rimuovere, temporaneamente o definitivamente, alcuni dei prodotti e/o servizi, e relative caratteristiche e specifiche, che sono visualizzati o messi a disposizione tramite il Sito, nonché modificare i prezzi di tali prodotti o servizi, anche senza darvi alcun preavviso circa l'effettuazione di tali modifiche.
Nella misura massima consentita dalla legge applicabile, Manifattura Paoloni S.p.A. non sarà in alcun caso responsabile nei vostri confronti o nei confronti di terze parti per qualsiasi danno o perdita scaturente dall’uso del Sito e/o dei contenuti di Manifattura Paoloni S.p.A. o di qualsiasi informazione contenuta nel Sito o dei prodotti commercializzati attraverso lo stesso. Manifattura Paoloni S.p.A. declina altresì ogni responsabilità per qualsiasi danno indiretto, quale che ne siano la causa, l’origine, la natura e le conseguenze, inclusi, a titolo esemplificativo, i costi sostenuti o qualsiasi altra perdita di beni immateriali derivante dall’uso del Sito o dall’impossibilità di usarlo o dall’affidamento riposto nelle informazioni rese direttamente o indirettamente disponibili sul Sito. In ogni caso, nessuna previsione dei Termini d’Uso esclude o limita la responsabilità di Manifattura Paoloni S.p.A. nei vostri confronti in caso di dolo o colpa grave o per qualsiasi altra responsabilità che ai sensi della legge applicabile non può essere esclusa o limitata. Utilizzando il Sito, accettate che, in caso di insoddisfazione relativa al Sito, ad ogni sua parte o a qualsiasi prodotto o servizio eventualmente fornito per mezzo dello stesso, o ad una clausola dei presenti Termini d’Uso, il solo ed esclusivo rimedio a vostra disposizione consiste nel cessare l’uso del Sito. Manifattura Paoloni S.p.A. declina ogni responsabilità relativa ad atti, omissioni e comportamenti di terzi in connessione con l'uso del Sito da parte vostra, compresa, a titolo meramente esemplificativo, qualsiasi responsabilità relativa a contenuti, informazioni, dichiarazioni di terzi rese disponibili sul Sito o tramite lo stesso, incluso ai sensi delle norme penali o civili relative a diffamazione, violazione della proprietà intellettuale, privacy, oscenità o altra normativa applicabile. Accettate infine di manlevare e tenere indenne Manifattura Paoloni S.p.A. da qualsiasi eventuale azione legale, pretesa, reclamo da parte di terzi e connessi danni e spese, anche legali (inclusi ragionevoli onorari di avvocati), originati da o connessi ad un vostro utilizzo in qualsiasi modo irregolare e/o illecito del Sito e/o dei Contenuti di Manifattura Paoloni S.p.A..

3) Manifattura Paoloni S.p.A. ’s content

All rights, titles and interests in and to the Website and all of its content, including, but not limited to, its software or HTML code and other computer code contained in both the Website’s back-end and front-end components, the Website’s visual user interface, text, graphics, scripts, artwork, photographs, images, designs, audiovisual materials and any other materials that form in any way part of the Website (collectively, "Manifattura Paoloni S.p.A. ’s Content") is owned by Manifattura Paoloni S.p.A. and/or its licensors, if any. All Manifattura Paoloni S.p.A. ’s Content is protected by national intellectual property laws, including but not limited to copyright, patent and trademark laws, and other laws and international treaty provisions on intellectual property rights. The use of the above mentioned intellectual property is allowed only for informative and private purposes. It is forbidden to copy, download, distribute, modify, create derivative works of, or extracts from, publish, or otherwise use or exploit such material without the prior written consent of Manifattura Paoloni S.p.A. or, as appropriate, other owner of the corresponding rights or unless that such activities are not expressly permitted by a notice or instructions on the Website. However, it is prohibited to reproduce the intellectual property on the Website for the purpose of sale, distribution for commercial purposes, insertion or posting on other unauthorized sites. The violation of laws protecting intellectual property will expose the infringer to civil and criminal liability.

4) Manifattura Paoloni S.p.A. ’S trademarks

All trademarks, whether registered, unregistered or under registration, in Italy or abroad, trade names, logos, brand names and product names used, displayed or in any way included on the Website ("Manifattura Paoloni S.p.A. ’s Trademarks") are the exclusive property of Manifattura Paoloni S.p.A. or of its licensors, if any. These Terms of Use do not entitle you in any way to use Manifattura Paoloni S.p.A. ’s Trademarks and we remind you that the use by you of Manifattura Paoloni S.p.A. ’s Trademarks in any manner is strictly prohibited. Manifattura Paoloni S.p.A. reserves the right to take any legal action to protect their rights in the event of misuse. 

5) User’s content

Any content, file, document, feedback, comment, suggestion, idea, data, information, image, picture and generally any materials that you submit to the Website or to Manifattura Paoloni S.p.A. with reference to this Website or to the use of this Website or any part or section thereof (“User’s Content”) shall be deemed non-confidential and non-proprietary. We reserve the right to use such User’s Content on an unrestricted basis, including but not limited to save, store, copy, reproduce, publish, post, transmit, distribute, display, modify, translate, incorporate in other materials and in any way commercially exploit it. Manifattura Paoloni S.p.A. shall have the unlimited right to use any ideas, concepts, know-how, or techniques received by Manifattura Paoloni S.p.A. as User’s Content, for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products based on such information, and without the user who submitted, created and/or realized the relevant User’s Content being entitled to receive any compensation. Manifattura Paoloni S.p.A. thus invites you not to send us through the Website any content, item or information that may fall within the aforementioned categories and/or that you consider to be confidential or proprietary.

6) Third party content

The Website may contain, use or display content created by third parties, information obtained from public sources and/or links to external web sites or webpages operated by third parties ("Third Party Content"). Manifattura Paoloni S.p.A. does not control or monitor such Third Party Content and is not responsible or liable for the accuracy, security or reliability of any Third Party Content and cannot and does not guarantee that such Third Party Content will not contain any virus or any other functionalities suitable to damage the users’ data and/or property. Any link or reference to any Third Party Content connected to the Website is not and shall not be construed in any way as an endorsement by Manifattura Paoloni S.p.A. of the linked or referenced Third Party Content. Access to any Third Party Content is at your own risk and Manifattura Paoloni S.p.A. will have no liability to you for any loss or damage that you may suffer (including but not limited to any loss or damage to your computer equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third Party Content or caused by or in connection with any purchase of goods or services available on or through any such Third Party Content. In case you access, in any form or manner, and for any purpose, such Third Party Content, Manifattura Paoloni S.p.A. invites you to immediately review the terms and conditions regulating the use of the relevant Third Party Content.

7) Warranty

You acknowledge and agree that the use of the Website is at your own sole risk and you are entirely responsible for your use of the Website and any Third Party Content. Manifattura Paoloni S.p.A. takes all measures necessary to reduce, as reasonably possible, the risk that the Website and Manifattura Paoloni S.p.A. ’s Content contain any viruses and defects. However, Manifattura Paoloni S.p.A. cannot guarantee that your computer equipment, hardware or software or any data stored or created by your computer equipment, hardware or software will not be damaged, corrupted, lost or otherwise affected if you access or use the Website or any Content. You are responsible of procuring the technological, computer and telecommunications means, as well as acquiring the knowledge, necessary to access and use the Website and Manifattura Paoloni S.p.A. ’s Content and for the related costs and expenses. Manifattura Paoloni S.p.A. does further not warrant that the Website or any Manifattura Paoloni S.p.A. ’s Content, service or feature of the Website will be uninterrupted, or that any defects will be corrected, or that your use of the Website will provide specific results. The Website and the Content are delivered on an “as is” and “as available” basis. In addition, Manifattura Paoloni S.p.A. disclaims all warranties, express or implied, including any warranty of accuracy, completeness, non-infringement, merchantability or fitness for a particular purpose.

8) Your use of the website

You are permitted to use the Website and Manifattura Paoloni S.p.A. ’s Content for your personal and non-commercial use only and always in compliance with these Terms of Use and with all the applicable laws and regulations. You acknowledge and agree that you may not and may not permit, assist or allow any third party to: (a) copy, reproduce, publish, transmit, distribute, upload, post, publicly display, encode, translate, modify or create derivative works from, sell, license or otherwise distribute this Website or any Manifattura Paoloni S.p.A. ’s Content, including but not limited to mirroring, framing or linking to any third party’s computer, server, web site; (b) access or use this Website or any Manifattura Paoloni S.p.A. ’s Content for any commercial purposes, including any advertising or advertising revenue generating activity on your own or any third party’s web site, platform or other online space or means; (c) use any automatic or manual process aimed at accessing, acquiring, copying or monitoring the Website or the Manifattura Paoloni S.p.A. ’s Content or any part thereof, and/or in any way reproducing the structure or appearance of the Website or any Manifattura Paoloni S.p.A. ’s Content, or circumventing any copy-protection devices, obtaining or attempting to obtain any materials, documents or information made available through the Website, for example by resorting to deep-links, page-scrapers, robots, spiders, or similar technologies; (d) access or attempt to access any portion, section or feature of the Website, or any other systems or networks connected to the Website or any Manifattura Paoloni S.p.A. ’s server to which you are not allowed to access, by resorting to hacking, password mining or any other illegitimate technologies or means; (e) probe, scan or test the vulnerability of the Website or any other computer or network connected to the Website; (f) breach the protection, security or authentication measures on the Website; (g) reverse look-up, trace or seek to trace any information regarding any other user of or visitor to the Website, or any other customer, or carry out any similar activity; (h) exploit or use the Website, any Manifattura Paoloni S.p.A. 's content, or any service or information made available or offered by or through the Website for any unlawful purposes or for any purposes not allowed by these Terms of Use or solicit the performance of any illegal activity or other activity which infringes the rights of Manifattura Paoloni S.p.A. or others; (i) take any action that imposes an unreasonably or disproportionately large load on the infrastructure of the Website, or any systems or networks connected to the Website; (l) use any device, software, mechanism or any other technology aimed at interfering or attempting to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website. Manifattura Paoloni S.p.A. reserves the right to discontinue or suspend your access or use of the Website, without notice, if (I) we reasonably deem you have violated the Terms of Use, or (II) we reasonably deem such a measure necessary for security reasons.

9) Changes to the terms of use

Manifattura Paoloni S.p.A. reserves the right to change, modify, revise, add or remove any part of these Terms of Use by updating this document, at any time and without prior notice to you. Changes to these Terms of Use will be communicated by placing a notice on this Website. We thus invite you to check these Terms of Use periodically. If you do not agree with any of such changes, you must immediately cease your access or use of the Website. By continuing the use of the Website following the posting of changes you accept and agree to the changes.

Terms of sale

The terms of sale indicated below ("Terms of sale") apply to all the sales and deliveries of the Manifattura Paoloni S.p.A. ' s products (the "Seller"), performed by the company Drop S.r.l. (the "Supplier", as defined below). The present terms and conditions of sale must be carefully examined by the Purchaser before completing the purchase procedure. By requesting an order the Purchaser accepts the present Terms of sale and undertakes to respect them in its relations with the Supplier, who is not bound by terms and conditions other than the following.

1) Definitions

The term "online sales contract" refers to a contract of sale relating to tangible movable property of the Seller to the Purchaser, in a distance selling environment, using telematic means, managed by the Supplier. The term "Purchaser" refers to the consumer as a natural person who performs the purchase, to which this contract relates, for purposes unrelated to commercial or professional activities in which they are potentially involved. The term "Supplier" refers to the subject who performs the sale of the goods to which the present contract relates.

2) Identification of the parties

Supplier: The goods to which the present general conditions relate are offered for sale by Drop Srl - Via Sandro Pertini 1 - 63812 Montegranaro (FM), registered with the Macerata Chamber of Commerce, Register of Companies no. 01383870431, tax identification number 01383870431, IVA (VAT) number 01383870431, email: customercare@drop.it, that manages the site: www.manuelritz.com Purchaser: Expressly declares to have performed the purchase for purposes unrelated to commercial or professional activity pursued and undertakes to not to trade in the goods purchased.

3) Object and conclusion of the contract

By means of the present contract, the Supplier sells and the Purchaser acquires, respectively, remotely via telematic means, only the tangible movable property indicated and offered for sale on this site. The contract between Supplier and Purchaser is conducted exclusively over the internet following the Purchaser accessing the address of the present site, if, by following the procedures outlined, the Purchaser formalises an offer for the purchase of the goods offered for sale. The purchase contract is executed by means of irrevocable order by the Purchaser through the filling in and online sending of the order form, visible on the order summary web page and printable, which lists all of the customer's details and those of the order, the cost of the goods purchased and the shipping cost, methods and terms of payment, the address to which the goods will be delivered. When the Supplier receives the order from the Purchaser he will send a confirmation e-mal and/or provide for the visualization of a confirmation and summary web page, printable, which also indicates the information inserted by the Purchaser on the order form. The contract is considered to have been executed between the parties only upon execution of the order and issue of the relevant invoice. Until that moment, the Supplier retains the right to refuse the order. The sales invoice is issued by Drop S.r.l. in paper form and included in the package containing the products ordered. Specifically, each order placed constitutes an offer for the purchase of products by the Supplier. Orders are subject to availability and acceptance by the Supplier that may, at any time and at its discretion, refuse to accept the order of the Purchaser, including, for example, in cases where: - Orders can not be executed due to an error in the information provided by the Purchaser, for example when providing: insufficient or incorrect payment information, incorrect billing information; Delivery address information is insufficient or incorrect - in this regard, the Purchaser is invited to note that the Supplier does not send products to PO boxes; or misleading information; - There was an error on the Site relating to the products ordered, for example, an error in the price or description of the products as shown on the Site; - The products ordered are no longer available on the Site; - The amount of the order is too high, based on a specific assessment that will be conducted on a case by case basis at the sole discretion of the Supplier. In such cases, the Buyer shall only be entitled to a refund of the price paid and no further compensation. The invoice or bill of sale will be issued by the Supplier.

4) Method of payment and reimbursement

The Supplier exclusively accepts advance payment for the products ordered by means of the main Credit Card issuers (Mastercard and Visa) and PayPal. Credit card details are handled directly by Adyen or other banks, specialising in the handling of online payments. PayPal details are handled directly by PayPal. The information is encrypted using latest generation encryption systems which prevent third party use, and is sent directly to the bank. The Supplier reserves the right to request PayPal or the bank to verify the authenticity of ownership of the card in the case of problems. Following this verification, in the event of a positive outcome, the process of concluding the contract and delivering the order will begin, provided there are no further impeding factors. Any potential refund to the Purchaser, should he be entitled to such, will occur by means of credit card payment transfer or PayPal refund, within a maximum of 30 days from the date in which the Supplier becomes aware of the cause which gives rise to his right to a refund.

5) Delivery times and methods

The Supplier will send the ordered products via UPS, DHL or FED-EX couriers. Order fulfillment time may vary, from same day to a maximum of 5 working days from the time of the order, within which time the invoice will be issued with the consequent acceptance of the order, and its execution will begin. Where the Supplier is not in a position to send the goods within the time frame specified, timely notice will be given via e-mail to the Purchaser, specifying the time by which the order will be fulfilled. Delivery times may vary depending on the delivery Country and other factors not directly subject to the control of the Supplier and not attributable him.

6) Shipping and delivery costs

The supplier delivers the goods almost all over the world, with the exception of the territory of the Republic of China. In the EC member countries the shipment takes place with the DDP formula (Delivery Duty Paid), therefore in these destinations the goods will arrive directly at the place of delivery specified without having to pay other amounts additional to what already paid at the time of placing the order, since the calculation of the price already includes also any shipping fees. The shipping fees will be calculated and shown in the process prior to the order by the Purchaser and also contained in the summary web page of the order. For all the other countries, the DDU formula is used (Delivery Duty Unpaid), therefore the courier could request a separate invoice with payment of duties and taxes charged by local authorities. In the event that the amount of these expenses was known by the Supplier, the latter at the time of purchase will inform the Purchaser of the amount or will provide instructions for calculating it. In any case, the Purchaser who resides in a country that is not part of the EC is encouraged to inquire about the applicable local taxes and duties , before placing an order on the Site.

7) Goods insurance and supplier responsibility

The products are insured by the Supplier against theft and accidental damage from the moment of delivery to the courier to the moment it reaches its destination. The risk of loss and damage of the product remains on the Supplier until the Purchaser or a third party appointed by him receives the goods.

8) Costs

All product sales prices advertised and indicated on this internet site are expressed in in different currencies depending on the country of destination of the goods selected by the Purchaser (the country of delivery of the goods is set automatically by the system with the geolocation of user. Users can in any case change the country of delivery at any time) and constitute an offer to the public in accordance with art. 1336 c.c., they include VAT and all other charges relative to delivery within EC territory. For delivery costs, taxes and delivery to Countries outside the EC, please refer to point 6) above. The prices indicated corresponding to each of the goods offered to the public are valid up to the moment in which the order is placed and indicated on the order summary page. Furthermore, the Supplier may alter prices and conditions at any time. In relation to the Purchaser, that which appears on the order summary page will be considered valid. Please note that the prices charged for any product purchased on the website may vary depending on the level of prices on local markets and any applicable customs fees.

9) Product availability

The Supplier, by means of the telematic system used, ensures that the order will be processed and executed without delay. In the event that an order exceeds the quantity available in the warehouse, the Supplier, will advise the Purchaser, via e-mail, as to whether the product is no longer available for order or as to the waiting times for relative to the chosen product, and request confirmation as to whether he wishes to proceed with the order. The Supplier's computer system will confirm registration of the order in the shortest time possible, and will notify the user via e-mail confirmation, which is not legally binding, constituting simply a summary of the order.

10) Limitations of liability

To the maximum extent permitted by the law, the Supplier does not accept any responsibility for poor service attributable to acts of God, in cases where it is not possible to execute the order in the times foreseen by the contract. The Supplier will not be held Responsible towards the Purchaser, except in cases of fraud or serious misconduct, for poor service or malfunction relating to use of the internet which is outside his control or the control of his sub-suppliers. The Supplier, furthermore, is not responsible for damages, losses or costs incurred by the Purchaser as a result of failure to execute the contract for reasons not attributable to him; the Purchaser is only entitled to a full refund of the price paid. The Supplier assumes no responsibility for any fraudulent and illicit use by third parties of credit cards, for the payment of the purchased products where he can demonstrates that he employed all ordinary cautionary measures available to him and in keeping with normal diligence.

11) Responsibility for defects, proof of damage and refundable damages: obligations of the supplier

The Supplier will not be held responsible for consequences deriving from a defective product if the defect is due to the product conformity, a binding legal regulation or a compulsory provision, or where the state of scientific and technical knowledge, at the moment in which the producer released the product, did not allow for it to be considered defective. No compensation will be owed where the damaged party is aware of the product's defect and of the danger which derives from it, or in the case that he voluntarily exposes himself to that danger. In all cases the damaged party must prove the defect, the damage and the causal link between the defect and the damage. The damaged party may request compensation for damages resulting in death or bodily injury or the destruction or deterioration of a thing other than the defective product, provided that it is of a sort normally destined for private use or consumption and therefore principally used by the damaged party. The damage to things referred to in art. 123 of the consumer code will be, in any event, recompensable only where it exceeds the sum of threehundredandeightyseven euro (387 euro).

12) Guarantees and methods of assistance

The Supplier will be responsible for any potential verified faults or defects attributable to him at the condition that the fault or defect is reported by registered post to Drop Srl - Via Sandro Pertini 1 - 63812 Montegranaro (FM) (MC), or via fax to no. +39 0733 774504, or e-mail to shoponline@manuelritz.com, within eight days from the delivery. It is not necessary to report the defect if the seller recognized the existence of the defect or concealed it. With regard to the guarantees of conformity of the goods purchased, to the sale of products regulated by these general conditions are also applicable the legal safeguards provided by applicable law. In case of non-conformity of the products delivered, Articles 129, 130 and 131 of the Consumer Code will therefore apply.

13) Obligations of the purchaser

The Purchaser undertakes to pay the price of the goods purchased in accordance with the times and methods indicated in the Contract. The Purchaser undertakes, upon conclusion of the online purchase process, to print and conserve the web page which carries details of the order. The information contained in this contract has, furthermore, already been viewed and accepted by the Purchaser, who acknowledges it, as at the moment of finalizing the order a referral to the present web page appears.

14) Right of withdrawal

The Purchaser is entitled to withdraw from the contract entered into, without penalty or obligation, within 21 (twentyone) days from the date of placing the order. In any case, in the event of possible late deliveries, the Purchaser is granted the term of 14 days from the delivery of the products to request the withdrawal. In the event that the Purchaser decides to exercise his right of withdrawal, he must notify the seller using the appropriate form included in the Purchaser section of this web site. In all cases, to avail of the right to a full refund of the price paid, the goods must be returned in full, with the tag and/or seal complete and not removed, and must not be used or worn. The only costs incurred by the purchaser for exercising his right of withdrawal referred to in this article is that of returning the goods to the Supplier. To this end it should be clarified that shipments from outside of CE Countries have import duties to be paid by the Supplier and that they can only be returned if accompanied by the "cites" certificate issued by the competent authority when necessary. Purchasers wishing to return goods from outside CE are advised to consult the competent authorities before sending. Goods not normally allowed through customs will be refused and will not be reimbursed. The Supplier will reimburse the amount of the product returned including the shipping costs paid by the Supplier to the Purchaser following withdrawal within 30 (thirty) days of receipt of notification of withdrawal on the condition that within this period the goods are returned in their original state and not worn. The Purchaser must send the returned goods to the following address: Manifattura Paoloni S.p.A. - Via E.Fermi, 17. 62010 Appignano (MC).

15) Storage of the contract

In accordance with art. 12 of the D.L.vo 70/03 the Supplier informs the Purchaser that all orders are conserved in digital form on the server which hosts the site in accordance with confidentiality and security criteria.

16) Communications and complaints

Any written communication sent to the Supplier and any complaints will be considered valid only when addressed to Drop Srl - Via Sandro Pertini 1 - 63812 Montegranaro (FM), or transmitted via fax to n. +39 0733 774504, or sent by e-mail to shoponline@manuelritz.com. The Purchaser indicates in his registration form the residence or domicile, telephone number or e-mail address to which he wishes to receive communication from the Supplier.

17) Settlement of disputes and relevant law

For all disputes arising from the present contract in case the Parties intend to adhere to Ordinary Judicial Authority, jurisdiction resides with the authorities in the Purchaser's place of residence. The present contract is governed by Italian law.

18) Duration and effectiveness of the contractual conditions

Confirmation of the order implies that the Purchaser has accepted these general conditions. These conditions may be updated or modified directly through the uploading of the new regulation on this Site. Modifications or updates will be valid and effective for orders which have not yet been typed and those for which the web page which summarizes the details of the order has not yet been displayed and printed.